Privacy Policy

1. Scope

This policy applies to information collected through tcjayfund.org, donation and event-registration experiences linked from our website, forms, email and postal communications, and other interactions with the Jay Fund.

2. Information We Collect

Information you provide

Depending on how you interact with us, we may collect:

• Name, postal address, email address, and phone number
• Donation amount, gift designation, tribute information, and transaction details
• Payment information submitted through a payment processor
• Event registrations, ticket purchases, sponsorships, and attendance details
• Newsletter and communication preferences
• Volunteer applications, availability, skills, emergency-contact details, acknowledgments, and releases
• Fundraising applications, company information, and event details
• Messages, questions, and information submitted through contact forms
• Photos, videos, stories, or testimonials when provided with permission
• Program-support information provided by families or authorized social workers

Information collected automatically

Our website and service providers may automatically collect IP address, browser and device type, operating system, referring page, pages viewed, interactions, approximate location derived from an IP address, and visit date and time.

3. How We Use Information

We may use information to:

• Process donations and provide acknowledgments or tax receipts
• Register participants, manage events, sponsorships, and fundraising activities
• Respond to inquiries and provide requested information or support
• Administer volunteer and community-engagement programs
• Communicate news, impact stories, events, and opportunities to support our mission
• Provide and administer family-support programs
• Maintain donor, supporter, and program records
• Operate, secure, analyze, and improve our website and services
• Detect fraud, spam, abuse, and security incidents
• Meet legal, accounting, audit, and regulatory obligations

4. Donor Privacy

We treat donor and prospective-donor information as confidential. We do not sell donor mailing lists or donor information. Except as described in this policy, we do not disclose a donor’s contact information or the nature or amount of a gift outside the Jay Fund.

We may recognize donor names in annual reports, newsletters, event materials, or other publications and may group recognition by giving level. Donors may request anonymous recognition or ask not to be published by contacting us in writing.

5. How We Share Information

We may share information with service providers that help us carry out our mission and operations, including donation and payment processors, constituent relationship and donor-management platforms, event and fundraising platforms, email and communications services, website hosting, form processing, analytics, security, accounting, auditing, and professional advisers.

These providers may process information only for authorized services and under their own contractual and legal obligations. Current or recent services may include Authorize.net for payment processing, eTapestry for constituent records, and OneCause for fundraising experiences.

We may also disclose information when required by law; to protect people, rights, property, or security; in connection with an organizational transaction; or with your instruction or consent.

We do not share text-message opt-in data or consent with third parties for their own marketing.

6. Cookies and Analytics

Our website uses cookies, pixels, tags, and similar technologies for essential functions, preferences, analytics, security, and marketing measurement. Google Tag Manager and other Google services may collect device and interaction information. Forms may use CAPTCHA services to reduce spam and abuse.

For details and instructions for managing these technologies, review our Cookie Policy and use the website’s cookie-preference controls when available.

7. Security and Retention

We use reasonable administrative, technical, and physical safeguards designed to protect information. Payment-card details are processed through third-party payment providers and should not be sent to us through ordinary email or contact-form messages. No transmission or storage system can be guaranteed completely secure.

We retain information for as long as reasonably necessary for the purposes described in this policy, including donor stewardship, program administration, tax and accounting records, legal compliance, dispute resolution, and security. Retention periods vary by the type of record and applicable requirements.

8. Your Choices

You may unsubscribe from marketing emails using the link in the message or contact us to update your communication preferences. You may also request access to, correction of, or deletion of personal information, subject to applicable law and recordkeeping obligations.

Cookie preferences can be managed through the website’s consent controls or your browser settings. We may need to verify your identity before completing a privacy request.

9. Children’s Privacy

Our public website is intended for a general audience and is not designed to collect personal information directly from children under 13 without appropriate involvement or consent from a parent, guardian, hospital social worker, or other authorized adult. Our mission serves families affected by childhood cancer, so program records may include information about children when necessary to provide support and when submitted through authorized channels.

10. Third-Party Websites

Our website may link to donation platforms, event services, social networks, or other websites we do not operate. Their privacy and security practices are governed by their own policies.

11. Changes to This Policy

We may update this Privacy Policy as our programs, technology, service providers, or legal obligations change. The effective date above identifies the latest revision.